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| Q1. How do I get contact you to get quote? |
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A1. You can contact us from Contact
us page or call us at +1-323-780-0300
fax us at +1-323-780-0400. If you use Skype,
you can contact to PineconesUSA. Our customer
representatives will get back to you ASAP.
http://www.skype.com
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| Q2. How can I send my documents to you? |
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A2. You can send the documents to us
by e-mail, fax or regular mail.
If you have the document available in electronic
format, we would prefer that you e-mail it. Please
attach the document to your email message and
specify your project requirements and the program
in which your document was created. When we look
at your document in electronic format, we will
give you a fixed quote for its translation. |
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| Q3. How long will my translation take? |
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| A3. Each projects is unique, and because
of number of factors there is no way to accurately
generalize the length of time that translation
will require. However, the simplest way to determine
the amount of time required to complete your translation
project is to fill our free quote request form
and allow one of our customer service representatives
to go over your project, provide an estimate and
respond to you immediately. |
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| Q4. Can you do urgent projects? |
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| A4. Yes, we can, however, urgent projects
require more resources to complete. We will provide
you with a detailed quote. If we cannot perform
the job within the requested timeframe, we will
provide you with a final completion time. |
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| Q5. What types of format and files can I
send? |
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| A5. We accept document formats in MS
Word, Excel, Powerpoint, and our server currently
accepts in .doc, .docx, .rar, .txt, .wpd, .zip
formats. |
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| Q6. What type of payment do you accept? |
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| A6. Currently, we accept payment through
wire transfers, credit cards, and Paypal for most
projects. |
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| Q7. Can you guarantee my project will be
kept confidential? |
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| A7. We understand the importance of confidentiality
regarding your documents, and will uphold the
highest professional and ethical standards. Should
you have any questions regarding our policy on
confidentiality, please contact us directly, and
we will send you our terms and conditions. |
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| Q8. How will you deliver the finished project
to me? |
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| A8. There are various ways that a translation
can be delivered to you: by electronic means that
you can publish and print from your desktop, hard
copy ready to be copied, or both electronic file
and hard copy. We will deliver the documents to
you according to your requirements. |
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